Last week at AI Rabbit Hole in San Francisco, a premier gathering of technologists and founders hosted by MadHats, our CEO Dmitry Karpov delivered a keynote pitch that struck a chord with healthcare leaders, AI builders, and investors alike.
On that stage, Dmitry shared our mission at WorkDone — to protect hospitals and clinics from the financial risks caused by everyday documentation errors. In an age where insurance companies use AI to find reasons not to pay, we’re building the AI compliance copilot that helps providers fight back — not with more paperwork, but with automation that works in real time.
Why Healthcare Documentation Needs AI — Now More Than Ever
The story Dmitry told began with a shift happening quietly inside the insurance industry. Over the past several years, major insurers have deployed machine learning to detect inconsistencies, gaps, and errors in medical documentation — and use those as a basis to deny or delay payment. These aren’t malicious tactics. They’re business logic at scale.
Unfortunately, even the best-run hospitals and clinics are vulnerable. Incomplete EHR entries, missed prior authorizations, missing discharge summaries, or codes that don’t fully align with clinical notes can all trigger automated denials. The result? Providers lose money they’ve earned. Revenue cycles stretch longer. Administrative costs rise. And practice owners, CFOs, and operations leaders are left scrambling to identify and correct problems after the fact — often weeks or months later.
In total, over $70 billion is lost each year due to documentation-related errors in healthcare. These are not rare edge cases — they are systemic losses. And until now, there hasn’t been an affordable, proactive way to stop them before they happen.
Introducing WorkDone: The AI Compliance Copilot
Dmitry introduced WorkDone as an answer to this growing problem. Not another billing tool. Not just a scribe. WorkDone is an AI compliance copilot for hospitals and clinics, designed to act as a real-time safety net for clinical documentation and billing workflows.
The core idea is simple: instead of reacting to denials, why not prevent them? WorkDone connects directly to your existing electronic health record (EHR) system and monitors documentation activity in real time. As clinicians document care, WorkDone reviews it — not weeks later, but immediately.
For example, if a nurse forgets to log the time of medication delivery, WorkDone catches it before the shift ends. If a chart is missing key details needed for prior authorization, the system flags it for the provider while they’re still in the workflow. If a charge was missed or coded incorrectly, WorkDone reconciles data between the EHR and billing system and alerts the appropriate team.
All of this happens in the background, without requiring a new interface, new login, or disruptive changes to provider workflows. WorkDone communicates with staff via email and text — tools they already use — so the feedback is timely, actionable, and easy to implement.
From Reactive Audits to Real-Time Quality
The traditional model of compliance relies on retrospective audits and denial reports. But by then, the damage is done. Hours have been wasted, revenue has been lost, and the opportunity to correct the issue easily is gone.
WorkDone flips that model. We bring the power of proactive, real-time compliance monitoring to the clinical frontlines. We use AI not just to check if a note exists, but to understand whether it contains the right data, at the right time, for the right payer. And unlike passive AI scribes that only transcribe what was said, WorkDone asks the critical question: Was everything documented that should have been?
This distinction matters. In today’s healthcare landscape, AI scribes can improve efficiency — but they cannot self-verify. They cannot catch what was never spoken aloud. They don’t ensure that all payer requirements are met or that protocol steps were followed. That’s where WorkDone comes in. We’re not just checking what was written — we’re checking what’s missing.
The Impact: Revenue, Speed, and Peace of Mind
Dmitry shared the measurable impact of our work so far. In early deployments, WorkDone has helped hospitals recover hundreds of thousands of dollars in missed billing opportunities — in some cases, even millions. By flagging potential denials before claims are submitted, we’ve seen up to 80% reductions in denial rates. Revenue cycles shorten, accounts receivable balances drop, and providers no longer lose money due to documentation gaps they didn’t know existed.
Compared to manual chart reviews or outsourced billing audits, WorkDone is 20 times faster and 10 times more cost-effective. Our platform augments your existing compliance and rev cycle teams with always-on intelligence — never tired, never distracted, and always aligned with payer-specific requirements.
But the most important benefit isn’t just financial. It’s clarity. With WorkDone in place, providers and administrators can finally feel confident that what’s documented reflects what was done — and that their claims will hold up under scrutiny.
What's Next: A Clear Path to ROI
To close his talk, Dmitry laid out WorkDone’s engagement model — a streamlined, white-glove process for hospitals and clinics that want to explore how AI compliance monitoring can work for them.
We begin by identifying the top compliance issues driving denials. Then we design a 90-day pilot project with clear metrics and ROI tracking. We integrate WorkDone into your existing documentation and billing workflows, with minimal disruption. And we tailor provider notification preferences to ensure the right people are alerted at the right time, without alert fatigue.
The result? A fast, measurable improvement in compliance outcomes — and a foundation for long-term revenue protection.
AI That Works for Healthcare Providers
As Dmitry told the AI Rabbit Hole audience, artificial intelligence is changing healthcare — but not always in the way providers expect. When payers use AI to deny claims, providers need to respond with smarter tools of their own. WorkDone exists to level that playing field.
We’re honored to have shared our vision on stage alongside so many forward-thinking founders and technologists. And we’re just getting started.
If your organization is ready to turn documentation into a strength instead of a vulnerability, we’d love to talk.
WorkDone is the AI compliance copilot built for hospitals, by people who understand how healthcare really works.
Let’s make sure your team gets paid for the care they provide — every time.
